Terms & Conditions
Last updated: Nov 27, 2025
SECTION 1: INTRODUCTION AND OVERVIEW
Please read these Terms & Conditions (these “Terms”) carefully. They form a legally binding agreement between you (“you,” “your”) (and any minors or guests you bring) and BVO 1 LLC, together with its parents, affiliates, and subsidiaries (“BVO,” “we,” “us,” or “our”).
These Terms govern:
Your access to, attendance at, and presence in the BVO immersive attraction located in Memphis, Tennessee (the “Attraction”);
Your use of our websites, mobile sites, apps, online ticketing systems, and other online services that link to these Terms; and
Your purchases of tickets, merchandise, and any other products or services we make available (collectively, the “Services”).
BY ACCESSING OR USING THE SERVICES, VISITING THE ATTRACTION, OR PURCHASING OR USING ANY BVO TICKET, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES OR VISIT THE ATTRACTION.
These Terms incorporate by reference our Privacy Policy, any posted FAQs, and any additional terms we present for specific offerings (for example, special events, memberships, or promotions) (“Additional Terms”). If there is a conflict between these Terms and any Additional Terms, the Additional Terms will control for that specific offering unless they expressly state otherwise.
By using the Services, you consent to the collection, use, and disclosure of information as described in our Privacy Policy. If you do not consent, you must not use the Services.
We operate and control the Services from the United States. We make no representation that the Services are appropriate or available for use in other locations.
Important Notice:
THESE TERMS INCLUDE AN ASSUMPTION OF RISK, RELEASE, AND INDEMNITY (SECTION 16), AND A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 20) THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.
SECTION 2: USE OF THE SERVICES AND CONTENT; CONSENT TO USE OF IMAGE AND LIKENESS
2.1 BVO Content and Intellectual Property
The Services and the Attraction may contain materials related to BVO and its products and services, including, without limitation, text, graphics, artwork, designs, photos, videos, audio, interactive elements, software, interfaces, logos, trademarks, trade dress, the “look and feel” of the Attraction and Services, and other content (“Content”).
All right, title, and interest in and to the Content and the Services are owned by BVO or its licensors and are protected by U.S. and international intellectual property laws.
2.2 Limited License
Subject to your strict compliance with these Terms and any applicable Additional Terms, BVO grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, personal license to access and use the Services and to visit the Attraction for your own personal, non-commercial use.
This license does not grant you any ownership interest in the Content or the Services and may be suspended or terminated at any time, in our sole discretion, without notice.
2.3 Availability and Suspension
We may, at any time and for any reason, modify, suspend, or discontinue any part of the Services or the Attraction, and we may deny access to any person at our sole discretion. Upon termination, all rights granted to you under these Terms cease immediately.
2.4 Consent to Use of Image and Likeness
BVO may film, photograph, record, or otherwise capture audio, video, and images in and around the Attraction and through the Services. By entering the Attraction or participating in any BVO experience, you:
Acknowledge that you may be photographed, filmed, or recorded; and
Grant BVO a worldwide, royalty-free, irrevocable, perpetual license to use, reproduce, display, distribute, and otherwise exploit your image, voice, and likeness, in any media now known or later developed, for any lawful purpose, including marketing, promotion, documentation, and archival use, without any compensation or credit to you.
If you do not wish to be recorded or photographed, you should not visit the Attraction or attend in-person events.
2.5 Reservation of Rights
All rights not expressly granted to you are reserved by BVO and its licensors. Any unauthorized use of the Services or Content may violate laws and may result in civil or criminal liability.
SECTION 3: ELIGIBILITY, CONDUCT, AND RESTRICTIONS
3.1 Age Requirements
To use our online Services, you must be at least 13 years old.
Minors under 18 may visit the Attraction but must be accompanied by a parent or legal guardian, or another responsible adult as allowed by our policies and applicable law.
Adults are fully responsible for the conduct and safety of any minors they accompany.
3.2 Prohibited Conduct
You agree not to:
Use the Services or Attraction for any unlawful or unauthorized purpose;
Violate any applicable law, rule, regulation, or ordinance;
Infringe any intellectual property or proprietary rights of BVO or any third party;
Harass, threaten, or harm any guest, employee, or third party, or engage in discriminatory or abusive behavior;
Bring weapons, illegal substances, or hazardous materials into or near the Attraction;
Engage in unsafe behavior, including running, climbing where prohibited, ignoring warning signs, or disregarding staff instructions;
Attempt to damage, disrupt, or interfere with the Services, Attraction, security systems, or infrastructure;
Use automated means (bots, spiders, scraping tools) to access the Services except as explicitly allowed;
Use the Services for commercial purposes or resale without our prior written consent; or
Otherwise violate these Terms or any posted policies (including any BVO Code of Conduct or safety rules).
We may remove you from the Attraction or deny you access to the Services at any time if we determine, in our sole discretion, that you have violated these Terms or engaged in unsafe, disruptive, or inappropriate behavior. No refund will be issued in such cases.
SECTION 4: TICKETS, REFUNDS, AND EXCHANGES
4.1 Ticket Usage
Tickets are valid only for the specific date, time slot, and BVO Attraction location in Memphis, Tennessee stated on the ticket or order confirmation.
Tickets have no cash value and may not be resold, transferred for commercial purposes, or used in promotions without our prior written consent.
Entry is subject to capacity, safety considerations, and compliance with all BVO rules and staff instructions.
4.2 Non-Refundable Policy
All BVO tickets are NON-REFUNDABLE, except where refunds are required by applicable law or in limited circumstances determined by BVO in its sole discretion (e.g., full closure of the Attraction at your scheduled time).
4.3 Rescheduling and Exchanges
Subject to availability, guests may request to reschedule their visit to a new date/time, up to 24 hours before their scheduled entry time, through the official BVO ticketing channels.
We may charge or waive a rescheduling fee at our discretion.
If you change to a date/time with a higher base ticket price, you will be responsible for paying the price difference.
If you change to a date/time with a lower base price, we are not obligated to provide a refund or credit for the difference.
We do not guarantee the availability of alternative time slots and may, at our discretion, limit or deny rescheduling.
4.4 Cancellations and Operational Changes
We may modify Attraction hours, restrict access to certain areas, close the Attraction, or cancel events, including for safety, maintenance, or other operational reasons. In the event of a full closure at your scheduled visit time, we may, at our discretion and as your sole remedy:
Offer to reschedule your visit; and/or
Provide a refund or credit, where required by law or as otherwise determined by BVO.
We are not responsible for any incidental or consequential costs you incur (such as travel, lodging, or other expenses) due to changes or cancellations.
SECTION 5: PRODUCTS, MERCHANDISE, AND ONLINE STORE
If BVO offers physical or digital products (including merchandise) through the Attraction or online:
We may limit sales to certain people, regions, or quantities.
All product descriptions and prices are subject to change without notice.
We may discontinue any product at any time.
We do not guarantee that colors, designs, or details displayed on your device will be accurate due to screen and technology variations.
5.1 Merchandise Return Policy
You may set this to match your operations. Example:
In-person purchases: Returns or exchanges must be made in person at our designated retail location within 30 days of purchase and accompanied by a valid receipt. Items must be unused, in original condition, and with tags attached. Clearance or final sale items may not be returned or exchanged.
Online purchases: To request a return or exchange for eligible items purchased online, contact us at hello@bvoexp.com with your order number, contact information, and reason for return. You are responsible for shipping costs unless otherwise required by law or specified by BVO.
We reserve the right to deny or limit returns or exchanges in our sole discretion.
SECTION 6: SUBMISSIONS, COMMENTS, AND FEEDBACK
If you send us ideas, suggestions, artwork, concepts, proposals, reviews, or other materials (“Submissions”), you understand and agree that:
You grant BVO a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, modify, adapt, publish, display, distribute, create derivative works from, and otherwise exploit your Submissions in any media, for any lawful purpose, without compensation.
You represent that you have all necessary rights in the Submissions and that they do not infringe any third party’s rights or contain unlawful, defamatory, or harmful material.
BVO has no obligation to keep Submissions confidential or to use or respond to them.
You waive any moral rights or rights of approval to the extent permitted by law.
You remain responsible for your Submissions and agree to indemnify BVO against any claims arising out of or related to them.
SECTION 7: ACCOUNTS AND SECURITY
Certain features of the Services may require you to create an account:
You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You agree to notify us promptly of any unauthorized use or security breach involving your account.
We may suspend, terminate, or reclaim any username or account at any time if we believe you have violated these Terms or for any other reason.
SECTION 8: PROMOTIONS, SWEEPSTAKES, AND CONTESTS
From time to time, BVO may run promotions, sweepstakes, or contests (“Promotions”). These may be governed by additional official rules or terms. If there is a conflict between these Terms and the rules for a specific Promotion, the Promotion rules will control for that Promotion.
We may modify, suspend, or cancel any Promotion at our discretion, and we reserve the right to disqualify any participant who violates the rules or acts in a fraudulent or unethical manner.
SECTION 9: THIRD-PARTY SERVICES AND LINKS
The Services may contain links to third-party websites, services, or tools that BVO does not control.
We are not responsible for the content, policies, or practices of any third-party sites or services.
Your use of third-party sites and tools is at your own risk and subject to their terms and policies.
Any reference to or use of third-party products, services, or content does not imply endorsement by BVO.
SECTION 10: ADVERTISING
BVO and its partners may display advertising in connection with the Services or Attraction. The types and frequency of advertisements are subject to change. In consideration for your access to the Services, you agree that BVO and its partners may display such advertising unless prohibited by law.
SECTION 11: COPYRIGHT / DMCA POLICY
If you believe that content on the Services infringes your copyright, you may notify BVO’s designated agent with a written notice containing the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512).
Designated Agent for Copyright Claims:
DMCA Agent
BVO 1 LLC
101 Island Dr
Memphis, TN 38103
Email: lega@bvoexp.com
We may remove or disable access to allegedly infringing material and may terminate repeat infringers’ access to the Services where appropriate.
SECTION 12: COMMUNICATIONS AND ELECTRONIC NOTICES
By using the Services or providing your contact information, you consent to receive communications from us electronically (e.g., via email, SMS, app notifications, or through the Services).
You may opt out of promotional emails by using the unsubscribe link in those emails.
Even if you opt out of promotional messages, we may still send you transactional or informational messages related to your purchases, account, or ongoing relationship with us.
SECTION 13: CUSTOMER SUPPORT
If you have questions about the Attraction, tickets, or these Terms, you may contact us at:
Website: bvoexp.com/contact
Email:support@bvoexp.com
When you contact us electronically, you agree that electronic communications satisfy any legal requirement that communications be in writing.
SECTION 14: ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors or inaccuracies related to pricing, availability, descriptions, or other information. We reserve the right to correct any errors or update information at any time without prior notice, including after you have submitted an order.
We do not undertake any obligation to update information except as required by law.
SECTION 15: DISCLAIMERS
THE SERVICES, THE ATTRACTION, AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
The Attraction is an immersive environment that may include, for example:
Low lighting, darkness, and visual illusions;
Stairs, uneven surfaces, narrow passages, or low ceilings;
Audio-visual effects such as loud sounds, theatrical fog, and flashing or strobe lights;
Interactive elements requiring physical movement or exertion.
You are solely responsible for assessing whether you (and any minors you accompany) can safely participate and for following all posted warnings and staff instructions. We do not guarantee that the Attraction or Services will be uninterrupted, secure, or error-free, or that any defects will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
SECTION 16: ASSUMPTION OF RISK, RELEASE, WAIVER, AND LIMITATION OF LIABILITY
By purchasing a ticket, entering the Attraction, or using the Services, you acknowledge and agree that:
The Attraction involves inherent risks, including but not limited to tripping, slipping, falling, bumping into objects or other guests, disorientation, emotional or psychological discomfort, and potential aggravation of pre-existing medical conditions.
You are voluntarily participating with knowledge of these risks and agree to assume full responsibility for your participation and for any minors you accompany.
To the fullest extent permitted by law, you (on behalf of yourself, your heirs, and any minors or guests you bring):
Release, waive, and discharge BVO, its owners, affiliates, officers, employees, contractors, and agents from any and all claims, demands, causes of action, damages, or losses (including personal injury, property damage, or wrongful death) arising out of or related to your visit to the Attraction or use of the Services, except to the extent caused by BVO’s gross negligence or willful misconduct; and
Agree to indemnify and hold harmless BVO from any claims brought by or on behalf of any minor or guest you accompany to the Attraction, or any third party, arising out of your or their actions, omissions, or violation of these Terms.
To the fullest extent permitted by law, BVO’s total aggregate liability to you for any and all claims arising out of or related to the Attraction, the Services, or these Terms will not exceed the amount you actually paid to BVO for the ticket or product giving rise to the claim in the twelve (12) months preceding the event.
Nothing in these Terms is intended to limit or exclude liability where such limitation or exclusion is prohibited by applicable law.
SECTION 17: INDEMNIFICATION
You agree to indemnify, defend, and hold harmless BVO and its affiliates, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach or alleged breach of these Terms or any Additional Terms;
Your Submissions;
Your use or misuse of the Services or the Attraction;
Your violation of any law or the rights of any third party; or
Any claims brought by or on behalf of minors or guests you accompany.
We reserve the right, at our expense, to assume the exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims.
SECTION 18: TERMINATION
These Terms remain in effect until terminated.
We may suspend or terminate your access to the Services or Attraction at any time, with or without notice, if we believe you have violated these Terms, engaged in unsafe or disruptive behavior, or for any other reason.
You may stop using the Services at any time. However, termination does not relieve you of any obligations or liabilities incurred prior to termination, including payment obligations.
Sections of these Terms that by their nature should survive termination (including, without limitation, Sections 2, 6, 15–21) will continue in full force and effect.
SECTION 19: GOVERNING LAW
These Terms and your use of the Services and Attraction are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
SECTION 20: DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
20.1 Agreement to Arbitrate
Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Attraction, or the Services (each a “Dispute”) will be resolved exclusively by binding arbitration, not in court.
You and BVO each waive the right to a trial by jury and to participate in any class or representative action, except as allowed under this Section.
20.2 Exceptions
You or BVO may still:
Bring an individual claim in small claims court in Shelby County, Tennessee, if the claim meets that court’s jurisdictional limits; and
Seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or proprietary rights.
20.3 Arbitration Rules and Process
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by this Section.
The arbitration will take place in or near Memphis, Tennessee, unless we mutually agree to another location or agree to a remote/telephonic proceeding as permitted by AAA rules.
The arbitrator (a neutral, independent decision-maker) will have the authority to resolve all Disputes subject to arbitration, including issues of arbitrability, subject to applicable law.
20.4 Class Action Waiver
YOU AND BVO AGREE THAT:
ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS;
NEITHER YOU NOR BVO SHALL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, OR COLLECTIVE ACTION; AND
NO ARBITRATION OR PROCEEDING SHALL BE JOINED WITH ANY OTHER.
If a court determines that this class action waiver is unenforceable with respect to a particular claim, then that claim (and only that claim) must be brought in court and not in arbitration.
SECTION 21: WAIVER OF INJUNCTIVE OR OTHER EQUITABLE RELIEF AGAINST BVO’S CONTENT AND OPERATIONS
To the maximum extent permitted by law, you agree that you will not seek, and are not entitled to, any court order or injunction that would restrict or interfere with BVO’s operation of the Attraction or Services, or BVO’s development, production, distribution, or exploitation of any content or intellectual property.
SECTION 22: CHANGES TO TERMS AND SERVICES
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this document and, where required by law, provide additional notice.
Your continued use of the Services or Attraction after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services and not visit the Attraction.
We may also modify, update, or discontinue any part of the Services or Attraction at any time, with or without notice.
SECTION 23: SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.
SECTION 24: ENTIRE AGREEMENT; NO WAIVER
These Terms, together with any applicable Additional Terms and our Privacy Policy, constitute the entire agreement between you and BVO regarding the Services and the Attraction and supersede all prior or contemporaneous agreements, communications, or understandings.
Our failure to enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision.
SECTION 25: ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without BVO’s prior written consent. Any attempted assignment in violation of this restriction is void.
BVO may assign or transfer its rights and obligations under these Terms, in whole or in part, without restriction.
SECTION 26: CONTACT INFORMATION
Questions about these Terms, the Attraction, or the Services may be directed to:
BVO 1 LLC
Attn: Legal / Terms & Conditions
101 Island Dr
Memphis, TN 38103
Email: legal@bvoexp.com